Compliments/Complaints

The Berea Police takes seriously all comments regarding the service provided by the Department and the conduct of its members. 

To compliment a member of the department, please contact a supervisor by telephone through Southwest Dispatch at 440-234-1234 and ask to have the officer in charge contact you. You can also email the Operations Lieutenant at Jhedinger@bereapolice.org.   

To report service that did not meet your expectations or alleged misconduct by a member of the Department, please contact Southwest Dispatch at 440-243-1234 and request the officer in charge contact you. You can also stop into our station, or send your complaint by e-mail to Jhedinger@bereapolice.org. Written complaints are preferred and our complaint form may be found here.  You can expect a follow-up call from a supervisor within 24 hours after your complaint is received. If the complaint is sent via email then it may be the next business day.  

Complaints are investigated in a timely fashion and in a manner that protects the rights afforded the employee by state law, federal law, and collective bargaining agreement (if applicable), in accordance with the Department’s policy.