Water Utility

How can I make a payment?

To pay by mail:  Please use enclosed envelopes which are received with your bills, or address remittances to City of Berea Service Garage, 400 Barrett Rd. Berea, Ohio  44017 Attn:  Water Billing.  To pay in person:  please come to City of Berea Service Garage, 400 Barrett Rd 8:00 a.m. to 2:00 p.m. Monday - Friday, OR use our payment drop box located at City Hall (across from the police station entrance) which is accessible after hours and on weekends.  Please do not leave cash in the drop box. 

Why am I billed two sewer charges?

The sewer charge on your water bill is the City of Berea’s sewer system charge.  This is used for maintaining and updating sewer lines within our city.  The Northeast Ohio Regional Sewer District bill is who the City of Berea uses to treat our waste water.  These bills are based on your water consumption. 

Do you shut off water for non-payment?

We currently do not shut off for non-payment.  However, please note that once a year delinquent charges are removed from our billing system and certified to your property taxes with an additional 38% applied in interest and penalties.  To avoid this, please keep payments up to date. 

How to detect if your home has a water leak


Contact Information:

Water Billing - 440-891-3308

  • Berea Water, Berea Sewer, or NEORSD billing
  • Final reads
  • Water turn on/turn off
  • Water meter service 

Water Treatment Plant - 440-234-5652

Service Garage - 440-826-5853

  • Water main breaks
  • Sewer concerns

Police Dispatch - 440-826-5870

  • Water and sewer emergencies after business hours
Please note:  If applicable, verify the inside meter reading matches the outside reading device.  The inside reading should always match the outside reading.  Notify the water office immediately if they do not match.  In case of a discrepancy, the inside meter read will be used for billing. 

 

Estimates:

If your account has been estimated, please call to schedule a read to avoid large bills due to low estimates.  If the account has been overestimated and results in an adjustment, it will be applied as a credit to your account.  If you have questions regarding your bill, please inquire before a payment is made.  Refunds are not issued. 

Meter access:

Non-compliance of requests made to the customer by the water department to access our water meter for any reason may result in water service interruption and/or termination. 

Final readings:

If your property is changing ownership, you must call the water billing office to schedule a final reading before you  move.

Additional charges may apply for the following:  Meter test, service call after business hours, second trip for missed appointment, returned checks, frozen meter/water lines, turn on/turn off.

Failure to receive bill does not relieve customer of payment due.    
 
Status Report Form



Contact Information:

Barb Jones, Director
440-826-5816
Fax  440-243-3339
bjones@cityofberea.org 

Administrative/Office
Karen Ortiz
440-826-5816
Fax 440-243-3339
servicedept@cityofberea.org 

Service Garage

Don Kelch, Superintendent
440-826-5853
Fax  440-243-3339
servicegarage@cityofberea.org

Administrative /Office
Suzan Calderaro
440-826-5853
Fax  440-243-3339
servicegarage@cityofberea.org  

Water Supply

Ken Yee, Superintendent
440-234-5652 ext  1
Fax 440-891-3310
kyee@cityofberea.org  
Immediate attention  ext 0
Shift Operator ext  4
Water Quality Control  ext  0

Water/Sewer Utility billing

Joan Heckathorn, Chief billing clerk
440-891-3308
Fax 440-243-3339
jheckathorn@cityofberea.org  

After hour emergencies:
Police Department
440-826-5870


City of Berea - 11 Berea Commons - Berea, Ohio 44017 - (440)826-5800
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